Customer Experience AI

Make your Customer Experience AI enabled to improve engagement using intelligent, automated engagement models. Get faster response times and track how customers engage to identify missed opportunities.

Challenges you have

Customers demands on your service agents is constantly increasing

You miss opportunities as you can’t track where you don’t meet expectations

Customers expect faster issue resolution and have no patience for administration processes

Our approach

Use bots to engage with customers 24/7

Automate processes to increase response times

Track and report on interactions

Put the customer at the heart of technology decisions

We use Customer Experience AI tools such as Bots to enable 24×7 communication with your customer base. Through our reporting and monitoring we can then identify unsatisfied customer expectations, opening up new opportunities.

Through Robotic Process Automation we reduce execution times for back end process and increase accuracy, driving improved customer satisfaction.

Outcomes

Happier customers served on their terms

Automated Processes giving faster responses

Track missed opportunities by recording interactions

Employees doing less boring, value add work

Our advantages

Our expertise in AI and ML enable us to inject intelligence into decision making processes, helping bots make better choices to serve customers

We understand data and modern data platforms, helping you steer around common traps in implementing customer facing AI experiences

Client Stories

Government PowerBI Governance

Residential property developer

Government Analytics Architecture